Terms of Service

EUROFLOW WARRANTY TERMS

Euroflow warrants that all products sold are free from defects in material and workmanship. Each product is warranted against defects in material or workmanship that cause the product to perform below reasonable expectations

Euroflow will, at its sole option, repair or replace any products supplied by it which are found to be defective in either materials or workmanship providing that Euroflow  is actually notified in writing from the customer of the alleged defect for a period of 2 years commencing on the date of purchase.

WARRANTY EXCLUSIONS

Euroflow is not a mechanical workshop. We do not warrant the installation work of third party mechanical businesses installing our products.

Please ensure you order the correct parts. Return of a product in an un-used condition will attract a 17.5% restock fee, where Euroflow is not at fault.

The above warranty will not apply where;

1) The product has not been correctly installed, or evidence of misuse or negligence are evident.

2) The product has been modified without prior approval.

3) The product is used beyond the expectations of the original vehicle manufacturer.

4) The product is no longer required or incorrectly chosen by the customer.

RETURN PROCESS

As per Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. You may choose to request a return or exchange if the item has a major problem which prevents it being used for its designed purpose. If the system has been used on the car and is therefore able to be used for it's designed purpose, it cannot be returned, so ensure fitment is correct prior to operating the car with the system installed.  

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you may request a return or exchange. 

The approval of returns shall be determined by Euroflow as to whether the components are repaired or replaced.

We can not accept returns or order cancellations if you change your mind on third party items that are specifically ordered in, produced to order, or assembled to fulfil individual orders

No Products are to be returned to Euroflow without its written consent – all return requests should be directed to sales@euroflow.com.au. All return postage costs are responsibility of the purchaser.

LIABILITY FOR ADDITIONAL COSTS

Euroflow shall not be liable for any expense incurred by the customer in order to remedy any defect in its products. Euroflow will not cover removal or postage costs required to give effect to this warranty.

PRODUCT INDEMNITY

The customer agrees to indemnify Euroflow from and against any loss, injury or damage, to person or property, that extends beyond the warranties set forth above, whether the claims against Euroflow or the damages are incidental or consequential.

Legality of modifications: Rules and regulations for light vehicles vary from state to state. Please research these regulations in your jurisdiction before undertaking modifications to your car

DPF and catalytic convertor removal components are designed for off-road use only. Please consider this before purchasing and installing