Terms of Service

Euroflow – Terms and Conditions of Sale

Warranty Terms

Euroflow warrants that all products sold are free from defects in material and workmanship. Each product is warranted against defects in material or workmanship that cause the product to perform below reasonable expectations.

Coverage: Euroflow will, at its sole option, repair or replace any products supplied by it which are found to be defective, provided Euroflow is notified in writing by the customer within 2 years from the date of purchase.
Third-Party Products: Products sourced from third-party suppliers are subject to the warranty provided by those manufacturers. Details are available on request.

Warranty Exclusions

Euroflow is not a mechanical workshop. We do not warrant the installation work of third-party mechanical businesses installing our products.

Please ensure you order the correct parts. Return of a product in an unused condition will attract a 17.5%–25% restocking and administrative fee, where Euroflow is not at fault.

The above warranty will not apply where:
    1. The product has not been correctly installed, or evidence of misuse or negligence is evident.
    2. The product has been modified without prior approval.
    3. The product is used beyond the expectations of the original vehicle manufacturer.
    4. The product is no longer required, incorrectly chosen by the customer, or the customer has changed their mind (see Return Process for discretionary return policy).

Return and Refund Process

Change of Mind / Incorrect Selection

As per Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.

Should Euroflow accept a return in these circumstances, a 17.5%–25% restocking and administrative fee will be deducted from any store credit issued.

Major Faults (Product Defects)

If the product has a major fault that prevents it from being used for its designed purpose, you are entitled to a refund, replacement, or repair in line with Australian Consumer Law.

If the product has been installed and is able to perform its designed purpose, it cannot be returned. Please ensure correct fitment before operating the vehicle.

Minor Faults (Product Defects)

If the fault is not major, Euroflow will repair the item within a reasonable time.

If it cannot be repaired in a reasonable timeframe, you may request a replacement or refund.
Whether an item is repaired or replaced will be determined at the discretion of Euroflow.

Damaged in Transit

Claims for items damaged in transit must be lodged within 14 days of receipt.

Claims made outside this period cannot be accepted, as they fall outside the carriers’ terms and conditions.

Third-Party / Special-Order Products

Returns or cancellations cannot be accepted for third-party items that are specifically ordered in, produced to order, or assembled to fulfil individual orders.

Where a return is accepted (at the sole discretion of Euroflow), store credit only will be issued, minus a 17.5%–25% restocking and administrative fee.

Return Responsibility

The responsibility for returning the item lies with the customer. Euroflow accepts no responsibility for items lost or damaged in return transit.

Refunds (for product faults only) or store credits (for discretionary returns) will only be issued for items returned in resalable condition.

Cancellations Prior to Dispatch

Orders cancelled prior to dispatch incur a 7.5% administrative processing fee.

Where cancellation relates to a change of mind or change of customer circumstance, Euroflow will issue store credit only.

Important:

No products are to be returned without prior written consent.
All return requests must be directed to sales@euroflow.com.au.
All return postage costs are the responsibility of the purchaser.

Liability for Additional Costs

Euroflow shall not be liable for any expense incurred by the customer in order to remedy any defect in its products.

Euroflow will not cover removal, installation, or postage costs required to give effect to this warranty.

Liability for Import Taxes and Duties

All import taxes and duties are the responsibility of the purchaser.

Euroflow will not be liable for any additional costs, charges, or delays incurred due to customs clearance or import regulations in the destination country.

Product Indemnity

The customer agrees to indemnify Euroflow from and against any loss, injury, or damage to person or property that extends beyond the warranties set forth above, whether the claims against Euroflow or the damages are incidental or consequential.

Legality of Modifications

Rules and regulations for light vehicles vary from state to state. Please research these regulations in your jurisdiction before undertaking modifications to your car.
DPF and catalytic converter removal components are designed for off-road use only. Please consider this before purchasing and installing.